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How 4104dw Handles Your Personal Data

At 4104dw, we take the privacy of every account holder seriously — from the moment you open an account to every transaction you make via UPI, Paytm or…

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4104dw How 4104dw Handles Your Personal Data
REACH OUR PRIVACY TEAM

Open a Privacy Request With Us

If you want to access, correct, or delete the personal data we hold about you, our dedicated privacy team is reachable through the channels below. We aim to respond to all privacy requests within 72 hours and to resolve data-correction or deletion requests within 14 calendar days of verification.

Team online

Email Privacy Request

Send a written request to our privacy address and we will acknowledge it within 24 hours. Include your registered email and the nature of the request so we can verify your identity quickly.

Live Chat Support

Start a live chat session from within your account dashboard. Our support agents can log a formal privacy request on your behalf and escalate it directly to the privacy team without delay.

In-App Help Centre

Navigate to the Help section inside the 4104dw app or mobile site. The Privacy Request form there lets you specify the data category — UPI records, profile data, session logs — and submit in one step.

DATA HANDLING STANDARDS

Explore How We Keep Your Data Secure

We have built our data-handling practices around six key commitments — covering everything from how cookies work on our pages to how long we retain your account records…

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit.

Account Security

All account passwords are hashed using industry-standard algorithms. Two-factor authentication is available and we recommend enabling it via the security…

Payment Data Handling

UPI IDs, Paytm wallet references and PhonePe transaction IDs are stored in encrypted form and accessed only by our payments…

Data Retention Policy

We retain account data for as long as your account is active and for up to five years after closure…

Third-Party Sharing

We share data with third parties only when required to process your payment, comply with a lawful order, or deliver…

Your Right to Correct Data

If any detail in your account — name, address, phone number — is inaccurate, you can update most fields directly…

Switch Through Common Privacy Questions

The questions below address what we collect, why we collect it, how long we keep it, and exactly what steps you can take if you want to access or remove your data. If your question is not listed here, our privacy team is ready to help via live chat or email.

We collect your name, email address, mobile number, date of birth and any payment identifiers — such as your UPI ID or Paytm number — that you provide when setting up or using your account. Device and IP data are also logged for security purposes.

Your UPI ID, Paytm wallet reference or PhonePe number is required solely to process deposits and withdrawals on your account. We store this data in encrypted form and our payments team accesses it only to complete or verify a transaction you have requested.

We retain account and transaction records for up to five years after closure, as required under applicable Indian financial regulations. Non-mandatory profile data — such as saved preferences — can be deleted on request before that period ends.

Yes. Submit a data-access request via email or through the in-app Help Centre. We will verify your identity, compile a full export of your account data including transaction logs and profile fields, and deliver it within 14 calendar days.

We share data only with payment processors needed to handle your UPI, Paytm or PhonePe transactions, and with any authority issuing a lawful data request. We do not sell your data or share it with advertising networks or data brokers.

You can correct most fields directly in your account profile. For deletion requests or corrections that require verification, contact our privacy team by email or live chat. We aim to complete verified requests within 14 days of receiving proof of identity.

We use essential session cookies to keep your account logged in and optional analytics cookies to improve site performance. You can review and adjust your cookie preferences at any time using the cookie settings link located in the footer of every page.

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